REFUND POLICY
Thank you for choosing NiceCrochet! We are dedicated to offering you high-quality service to ensure a pleasant shopping experience. If you aren’t satisfied with our product, we are ready to offer you a refund.
Refund Conditions:
- Refund requests must be applied within 30 days from the date of purchase.
- The product should be in the same condition as received and in original packaging.
- Please contact our customer service through email at [email protected] with proof of purchase and photos of the product.
Refund Process:
- Send an email to [email protected] stating your refund reason and your order number.
- Our customer service team will respond to your email promptly and provide instructions for the return.
- Follow the instructions given to ship the product back to the designated address.
- Once your return is received and inspected, we will notify you if the refund is approved. This procedure usually takes 3 business days. If approved, your refund will automatically process to your original method of payment. Kindly note that it may take some time for your bank or credit card company to process and post the refund.
Shipping Responsibility:
If the refund reason is due to an error from NiceCrochet, such as shipping the wrong item or other mistakes on our part, we will cover all shipping costs.
If the refund is applied because of the customer’s change of mind, the customer will be responsible for the shipping costs.
If the refund is applied because of the customer’s change of mind, the customer will be responsible for the shipping costs.
We appreciate your support for NiceCrochet and look forward to providing you with stellar service.
Thank you!