Order Fulfillment:
For in-stock items, please allow up to 3 business days for processing on standard shipping. Expedited shipping orders require 1-2 business days for processing. Custom items need 5 workdays for processing. Orders will be shipped within 5 workdays. Once shipped, a confirmation email, along with tracking number(s) for your order, will be sent.

 

Standard Free Shipping:
Here is the estimated delivery time for various countries:
State Country CouNTrY Estimated delivery Time
North America United States US 6-15workdays
Canada CA 10-15workdays
Mexico MX 15-30workdays
Puerto Rico PR 20-30workdays
Remote areas of America RA 20-30workdays
Europe United Kingdom GB 5-12workdays
France FR 5-12workdays
Germany DE 5-12workdays
Italy IT 5-12workdays
Spain ES 5-12workdays
Netherlands NL 7-15workdays
Austria AT 7-15workdays
Belgium BE 7-15workdays
Bulgaria BG 7-15workdays
Switzerland CH 7-15workdays
Czech republic CZ 7-15workdays
Denmark DK 7-15workdays
Estonia EE 7-15workdays
Finland FI 7-15workdays
Greece GR 7-15workdays
croatia HR 7-15workdays
Hungary HU 7-15workdays
Ireland IE 7-15workdays
Lithuania LT 7-15workdays
Luxembourg LU 7-15workdays
latvia LV 7-15workdays
Malta MT 7-15workdays
Norway NO 7-15workdays
Poland PL 7-15workdays
Portugal PT 7-15workdays
Romania RO 7-15workdays
Sweden SE 7-15workdays
Slovenia SI 7-15workdays
Slovakia SK 7-15workdays
Oceania Australia AU 8-15workdays
New Zealand NZ 8-15workdays
Asia Japan JP 3-9workdays
China Hong Kong HK 3-7workdays
India IN 15-30workdays
South Korea KR 7-13workdays
Philippines PH 7-14workdays
Singapore SG 7-14workdays
Thailand TH 5-10workdays
Taiwan, China TW 7-9workdays
Middle East United Arab Emirates AE 8-15workdays
Cyprus CY 7-15workdays
Israel IL 8-15workdays
Saudi Arabia SA 8-15workdays
Türkiye TR 7-10workdays
South America Brazil BR 15-25workdays
Chile CL 12-20workdays
Colombia CO 15-30workdays
Peru PE 20-40workdays
Africa Morocco MA 10-15workdays
South Africa ZA 15-30workdays
Express Shipping:
We do provide express shipping service through DHL/UPS/Fedex. You can reach us at [email protected] for this service.

 

Please note that since our warehouses are in China, we cannot guarantee delivery within a week. We advise you to check with a local retailer to find your desired items.

 

Carrier:
Our preferred local carrier is YANWEN. Once the package arrives in your country, it gets transferred to your local popular carrier, in the US it would be USPS, etc. If you choose express shipping, the carriers will be UPS/DHL/FEDEX.

 

Please note: we will provide a tracking number and tracking site, so you can monitor the status of your order at any time.

 

Duty and Tax:
We try to avoid incurring import fees. In the rare cases where it does occur, NiceCrochet is not responsible for any custom charges made in the country of destination.

 

Split Packages:
An order may be split into different packages due to:

 

  • The weight limit per package
  • Back-ordered items
  • Multiple warehouses with varying stock inventories.

 

Track Order:
You will receive a tracking number via email once your order is shipped and you can track your order on our website’s tracking page. Click here to access the tracking page: https://www.17track.net/en

 

Order Delay:
An order might be delayed if:

 

  • The billing and shipping addresses are not the same
  • The order is pending a credit approval and verification
  • An item is out of stock
  • The order requires special customization

 

Note: We will contact you promptly via email if additional information is required. Do keep an eye on your email once you’ve placed your order.

 

Unclaimed Packages:
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or due to incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or $25 redelivery fee to cover postage costs.

 

Missing Package:
If the delivery address cannot be reached on time within the planned period, we provide a reship service.